*This does not apply to recruitment commercial accounts.
Q: How do I create an account?
[Click to open walk-through image]
How to create an account_Classified_Mobile.pdf
How to create an account_Classified_Desktop.pdf
Q: How do I reset my password to the self-serve ad portal?
Q: What if I forgot my username to the self-serve ad portal?
Q: How do I place a classified ad?
[Click to open walk-through image]
How to Classified.pdf (mobile)
How to Classified_Desktop.pdf (desktop)
Please note: Your username and password when purchasing an ad in the Classifieds Marketplace is NOT the same username/password that you use for your newspaper subscriptions.
Q: What Categories are available in the Classified Marketplace in which to place ads:
*If you are an auctioneer/company please contact: ClassSales@gannett.com
*If you have a storage or have a mechanic's lien please contact: ganlegpubnotices@gannett.com
*Legal notices such as divorce, titles, etc./notices that require an affidavit please contact: ganlegpubnotices@gannett.com
Q: What types of files are acceptable for images?
Jpg, pdf, tiff, png
Q: What types of orders are accepted for Classified Marketplace?
Ads purchased in the Classifieds Marketplace should be from an individual or private seller, offering items, merchandise, events, garage sales, etc.
*For commercial or retail business, please contact: ClassSales@gannett.com
Q: I have submitted and purchased my ad. Can I make a change to it before it publishes?
Changes to ads within the portal are not permitted once they have passed the publication print or digital deadline, or outside of Business Operating hours and/or within 24 hours before publication.
Q: Can I reschedule my ad:
Yes, but you must reschedule your ad within 3 business days prior to the first selected publication date and before 4pm EST. The deadline may be earlier if the publication date is during a holiday.
To reschedule your ad, sign into your classified's marketplace account. After sign-in, the system automatically navigates to your main page, where your ad is shown. Under your ad, click the link that reads "reschedule ad" and follow the directions through the process to reschedule your ad.
Please note: when you arrive on the step with the scheduling calendar, you must click on the previously selected date in yellow to deselect it. You will then be able to see the available dates in gray and select your new preferred date.
Q: Can I renew my ad with updates or changes?
Yes. You can renew your ad at any time. You have the option to update all fields of copy and photos for both print and digital ads.
Please Note: You must update each field in the print and online ad steps.
Q: When will my ad be published?
Your ad will be published on your selected publishing date, only once you have completed your payment and our internal approval process is complete.
Please Note: Saving your ad does not guarantee that it will be published. Payment is required before publication deadline in order for your ad to appear.
Q: What is the difference between a Print and a Digital Ad?
Print ads are published in the Classifieds Marketplace section of the physical print newspaper and the E-newspaper of your selected publication. The E-newspaper can be found on the local publication's website. Print ads have a limited amount of text, photo, and illustration add-ons.
Digital ads are published on the Classifieds Marketplace webpage that is found on the local publication's website. Online ads have an extended amount of text, photos and illustration add-ons.
Q: Can I use a Promo Code?
Yes, valid promo codes are accepted, but are NOT required to purchase an ad.
Q: What forms of payment do you accept?
Mastercard, Visa, American Express or Discover
Q: What does Bill to Client Account mean?
This applies to recruitment business customers with established accounts only. This does not apply for private party individuals.
Q: What is a CVC code when paying for my ad?
The CVV/CVC code (Card Verification Value/Code) is located on the back of your credit/debit card on the right side of the white signature strip; it is always the last 3 digits in case of VISA and MasterCard. For American Express, this code is a four-digit code on the front of the card.
Q: If I want to speak to a customer service rep, who can I contact?
Please email privatepartyclassifieds@gannett.com for any general questions. This is customer service only and not for ad placements.